laptop and a wrench

Bug

Collector Classic on Android does not save photos taken from within the app when connected to the Intranet through a Pulse Secure VPN.

Last Published: November 12, 2021 Collector Classic for ArcGIS (Android)
Bug ID Number BUG-000125274
SubmittedSeptember 13, 2019
Last ModifiedJune 5, 2024
Applies toCollector Classic for ArcGIS (Android)
Version found18.0.3
Operating SystemAndroid
Operating System Version11.x
StatusWill Not Be Addressed

Additional Information

Collector Classic for ArcGIS (Android, iOS) has been retired and is no longer being updated. Esri recommends the ArcGIS Field Maps app as an alternative to the ArcGIS Collector app, https://www.esri.com/en-us/arcgis/products/arcgis-field-maps/overview and suggests reading our ArcGIS Field Maps Migration Guide, https://www.esri.com/content/dam/esrisites/en-us/media/pdf/implementation-guides/field-maps-migration-guide.pdf for those 'essential tasks for migrating your organization from ArcGIS Collector, ArcGIS Explorer, and ArcGIS Tracker to ArcGIS Field Maps'.

Workaround

Use Field Maps or Collector for ArcGIS (Aurora)

Steps to Reproduce

Bug ID: BUG-000125274

Software:

  • Collector Classic for ArcGIS (Android)

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options