BUG-000109163 for ArcGIS Online

Bug ID Number	BUG-000109163
Submitted	October 28, 2017
Last Modified	June 5, 2024
Applies to	ArcGIS Online
Version found	5.3
Operating System	Windows OS
Operating System Version	7.0 64 Bit
Status	Will Not Be Addressed

Additional Information

This is not a bug. This is how the values work. Changing these values manually are rarely required. But, when they are changed, it is important to set them correctly and to achieve the desired results.

Workaround

Access the item details page. Click Layers and access the service URL of the hosted feature service in ArcGIS Online as an Administrator. This opens a new tab with the token appended in the URL.
In the URL, replace rest with admin and replace '/' with '.' between the service name and FeatureServer. This provides the access to the ArcGIS REST Admin directory for that feature service.
Click Update Definition.
Search for maxRecordCountFactor and increase the value. For example from 1 to 2.
Click Update Layer Definition. If an error regarding the lastEditDate value is returned, change the value from 1508316350442 to " ".
Click Update Definition. This increases the maxRecordCountFactor which automatically increases the tileMaxRecordCount. For example, if the maxRecordCountFactor is increased to 2, the tileMaxRecordCount increases to 16,000.