laptop and a wrench

Bug

Changing the web browser language settings to languages other than English, such as German, Korean, and Japanese, does not allow the Esri Insights application to load.

Last Published: April 20, 2015 ArcGIS Online
Bug ID Number BUG-000082773
SubmittedOctober 23, 2014
Last ModifiedApril 27, 2022
Applies toArcGIS Online
Version found1
StatusWill Not Be Addressed

Description

Users attempt to open ArcGIS Insights from their web portal's app shortcut menu.
However they only experience the Insights logo with a spinning graphic around it.

image.png

Can occur across different browsers in both ArcGIS Online and ArcGIS Enterprise Portal

Cause

Browser is at an older version and/or language-locale settings need to be updated.

 

Workaround

Either
  1. upgrade the browser to the latest version; or
  2. change the browser's language settings to have "English-US" as the primary preferred language

Steps to Reproduce

Bug ID: BUG-000082773

Software:

  • ArcGIS Online

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