BUG-000150950 for ArcGIS GIS Server

Bug ID Number	BUG-000150950
Submitted	July 21, 2022
Last Modified	July 16, 2026
Applies to	ArcGIS GIS Server
Version found	10.9.1
Operating System	N/A
Operating System Version	N/A
Status	Will Not Be Addressed

Additional Information

As of the ArcGIS Enterprise 11.4 release, the tile cache data store is deprecated. The administrator of the hosting server can run the MigrateSceneService utility that is installed with ArcGIS Server 11.4 or 11.5 to move hosted scene layer caches to an object store.

Workaround

When receiving the error message "Scene service is missing root node" with the tile cache data store in cluster mode, back up, unregister, and restore the tile cache data store with the mode in primary-standby:

1. Back up relational and tile cache data stores:

For tileCache, a backup location must be configured: configurebackuplocation --operation register --store tileCache --location <file location>
backupdatastore <name of backup file> --store tileCache

2. Stop the ArcGIS Data Store service and delete all folders in C:\arcgisdatastore (or reinstall the data store).

3. Unregister data stores within ArcGIS Server Manager.

4. Start the ArcGIS Data Store service to restore the data store.

restoredatastore --store tileCache --target <name of backup file> --source-loc <file location> --data-dir C:\arcgisdatastore --server-url <https://fqdn:6443>; --server-admin <username> --server-password <password> --mode primaryStandby

5. Run describedatastore to verify the mode has changed to primary-standby and validate data stores within ArcGIS Server Manager. Existing scene services now load as expected without the following error message, "Scene service is missing root node" in Scene Viewer.