laptop and a wrench

Bug

Changing the ownership of a Workforce feature service with views returns the error message "Unable to transfer item. The service has Views that are related to other services".

ArcGIS Online
Bug ID Number BUG-000175423
SubmittedMarch 28, 2025
Last ModifiedSeptember 30, 2025
Applies toArcGIS Online
Version foundFeb 2025
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusIn Product Plan

Workaround

Try any of these workarounds:

  1. Select only the hosted feature layer and its view while changing ownership and do not select web maps.
  2. In the Workforce group, change the recipient Dispatcher to a Group Manager role, then transfer the content to them.
  3. Unshare the content (layers and maps) from the Workforce group, then transfer the content to the new recipient, then re-share the content back to the Group.

Steps to Reproduce

Bug ID: BUG-000175423

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options