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Bug

CCP: ArcInfo licenses in the customer care portal actually create provisions for MrSid licenses instead.

Last Published: August 25, 2014 No Product Found
Bug ID Number NIM058718
SubmittedJuly 2, 2010
Last ModifiedApril 2, 2025
Applies toNo Product Found
Version found10.0
Program languageAll
Version Fixed10
StatusFixed

Additional Information

Resolved 07/01/10 for New Licenses. Current users see: http://resources.arcgis.com/content/kbase?fa=articleShow&d=38021

Workaround

Pull the license # (EFL123456789) from the Customer Care Portal > ArcINFO license, manually enter this into the Software Authorization Wizard for ArcINFO.The issue affects licensing borrowing. See solution:<a href="http://resources.arcgis.com/content/kbase?fa=articleShow&d=38021" target="_blank">http://resources.arcgis.com/content/kbase?fa=articleShow&d=38021</a>

Steps to Reproduce

Bug ID: NIM058718

Software:

  • No Product Found

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