Bug
Built-in usernames are case-sensitive on Microsoft Surface Pro devices when logging in to the Portal for ArcGIS home page through browsers.
| Bug ID Number | BUG-000169632 |
|---|---|
| Submitted | July 31, 2024 |
| Last Modified | September 18, 2025 |
| Applies to | Portal for ArcGIS |
| Version found | 10.9.1 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | In Review |
Workaround
The username should be entered exactly with capital letters, as it is case-sensitive. For example, 'sharonTest' with the capital T will allow a successful login.
Steps to Reproduce
Bug ID: BUG-000169632
Software:
- Portal for ArcGIS
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