laptop and a wrench

Bug

Blank page and "Uncaught TypeError: Cannot read properties of undefined (reading 'userTypes')" error are shown when accessing the organization tab for certain member roles, including custom roles.

ArcGIS Online
Bug ID Number BUG-000180441
SubmittedOctober 27, 2025
Last ModifiedDecember 30, 2025
Applies toArcGIS Online
Version foundOctober 2025
Operating SystemWindows Server
Operating System Version2019 64 Bit
Version FixedPlanned Release Date: Q4 2025
StatusFixed

Workaround

Enable the administrative privilege to invite members to the organization.

Steps to Reproduce

Bug ID: BUG-000180441

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options