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Basemaps are missing for ArcGIS Explorer Desktop (Build 2500 and 2505) after the ArcGIS Online 3.6 December release.

Last Published: March 16, 2015 ArcGIS for Desktop
Bug ID Number BUG-000083980
SubmittedDecember 12, 2014
Last ModifiedMarch 30, 2022
Applies toArcGIS for Desktop
Version found10.1
Operating SystemWindows OS
Operating System Version7
StatusKnown Limit

Additional Information

This is a known limitation, and planned to be corrected in the next update of ArcGIS Explorer Desktop.


Two available workarounds: - Navigate to the Map button > Basemaps option > Manage Basemaps > the Browse button to connect to the following: C Drive > Program Files > Explorer (86) > Basemaps > Server. All available basemaps are listed here and can be added one by one. - Log into ArcGIS Online and add a basemap directly from the resource center.More information can be found here: <a href="" target="_blank"></a>

Steps to Reproduce

Bug ID: BUG-000083980


  • ArcGIS for Desktop

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