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Bug

Basemaps added using the Add Basemap option fail to display after clearing the ArcMap local cache.

Last Published: September 20, 2018 ArcGIS for Desktop
Bug ID Number BUG-000116335
SubmittedAugust 24, 2018
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.4.1
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle.  If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

  1. In Table Of Contents, view by the Drawing Order option.
  2. Right-click the basemap layer.
  3. Select Ungroup. 

Steps to Reproduce

Bug ID: BUG-000116335

Software:

  • ArcGIS for Desktop

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