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Bug

Attempts to log in to Collector Classic for ArcGIS (iOS) with a Google account return the following error message, "403. That's an error. Error: disallowed_useragent."

Last Published: November 8, 2021 Collector Classic for ArcGIS (iOS)
Bug ID Number BUG-000110097
SubmittedDecember 9, 2017
Last ModifiedJune 5, 2024
Applies toCollector Classic for ArcGIS (iOS)
Version found17.0.3
Operating SystemApple iOS
Operating System Version11.0x
StatusWill Not Be Addressed

Additional Information

Collector Classic for ArcGIS (Android, iOS) has been retired and is no longer being updated. Esri recommends the ArcGIS Field Maps app as an alternative to Collector Classic as it combines the functionality of Classic Collector, Explorer, and Tracker. Note this issue does not apply to ArcGIS Collector.

Workaround

Log in to application with other ArcGIS Online organizational account credentials or with Enterprise login(s).

Steps to Reproduce

Bug ID: BUG-000110097

Software:

  • Collector Classic for ArcGIS (iOS)

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