laptop and a wrench

Bug

Attempting to reset the password for an account in ArcGIS Monitor fails and returns the following error message, “Cannot initiate password recovery User profile missing password recover security question- please contact your administrator” when the security question is not set.

Last Published: April 4, 2023 ArcGIS Monitor
Bug ID Number BUG-000157134
SubmittedMarch 31, 2023
Last ModifiedMay 28, 2025
Applies toArcGIS Monitor
Version found2023.0
Operating SystemWindows Server
Operating System Version2019 64 Bit
Version Fixed2024.0
StatusFixed

Workaround

Set the security question right after the account is created by using the following steps:

  1. Navigate to ArcGIS Monitor Server.
  2. Click My Profile.
  3. Click Edit for the security question and set one up. Any attempt to reset the password after this is successful.

Steps to Reproduce

Bug ID: BUG-000157134

Software:

  • ArcGIS Monitor

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