BUG-000101452 for ArcGIS Online

Bug ID Number	BUG-000101452
Submitted	December 13, 2016
Last Modified	June 5, 2024
Applies to	ArcGIS Online
Version found	4.4
Operating System	N/A
Status	Will Not Be Addressed

Additional Information

There isn't a way for ArcGIS Online to automatically determine if an ArcGIS account conflicts with an account in the external enterprise identity store. It is up to the administrator of the ArcGIS Online organization and the enterprise identity store to ensure that the username formats are not the same. For, example, when configuring the NAMEID attribute for enterprise logins, the user's e-mail can be used as the enterprise user account name to prevent username conflicts.

Workaround

If the account that is occupying the necessary syntax is owned by the same user attempting to get access via enterprise logins, do the following:1. Add the public account to the organization.2. If the public account owns content, delete or move the content to another user.3. Revoke Esri access.4. Delete the account from the organization.