laptop and a wrench

Bug

Attempting to install ArcGISEvalEdition92sp4.msp on a Windows Vista machine where a student or evaluation version of ArcGIS Desktop is installed results in the following error: "The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."

Last Published: August 25, 2014 No Product Found
Bug ID Number NIM031762
SubmittedFebruary 4, 2008
Last ModifiedApril 2, 2025
Applies toNo Product Found
Version found9.2
StatusWill Not Be Addressed

Additional Information

No Public Explanation

Workaround

Install ArcGISDesktop92sp4.msp instead.

Steps to Reproduce

Bug ID: NIM031762

Software:

  • No Product Found

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