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Bug

Attempting to download ArcGIS Enterprise services from ArcGIS Hub remains in the processing stage and either does not complete or returns an error.

ArcGIS Hub
Bug ID Number BUG-000170515
SubmittedSeptember 5, 2024
Last ModifiedMarch 25, 2025
Applies toArcGIS Hub
Version foundN/A
Operating SystemN/A
Operating System VersionN/A
Version Fixedv5.336.0
StatusFixed

Additional Information

A production change has been released to always download the cached file and provide a secondary option to generate a new file if editor tracking is not enabled on the service or the service does not have the extract capability.

Steps to Reproduce

Bug ID: BUG-000170515

Software:

  • ArcGIS Hub

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