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Attempting to contribute and nominate a web map that includes a basemap in a custom projection to Living Atlas of the World shows the message "Error: Provide a geometry service to open Web Map." and the web map is unable to load as expected.

Last Published: April 17, 2017 ArcGIS Online
Bug ID Number BUG-000091699
SubmittedOctober 26, 2015
Last ModifiedAugust 21, 2020
Applies toArcGIS Online
Version found3.9
Operating SystemWindows
Operating System Version7.0 64 Bit
StatusKnown Limit

Additional Information

That's a known limitation for now. Right now its not in the current roadmap.


Use a basemap with a spatial reference of Web Mercator (auxiliary sphere) (102100) with non-tiled layers in the custom projection. The tiled basemap layer can be used if it is recreated in the Web Mercator Auxiliary Sphere Projection.

Steps to Reproduce

Bug ID: BUG-000091699


  • ArcGIS Online

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