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Bug

ArcMap takes a very long time (up to three hours) to launch in the Loading Document phase upon the installation of ArcGIS for Aviation: Airports with the 64-bit version of Windows 10.

Last Published: May 26, 2017 ArcGIS Aviation Charting
Bug ID Number BUG-000097860
SubmittedJuly 18, 2016
Last ModifiedJune 5, 2024
Applies toArcGIS Aviation Charting
Version found10.4.1
Operating SystemWindows OS
StatusNon-Reproducible

Additional Information

It was discovered by customer's IT Dept. that a licensing metering software called SofTrack was causing problems for ArcGIS for Aviation: Airports. Once they disabled this, Airports extension worked.

Workaround

Uninstall the ArcGIS for Aviation: Airports extension, and ArcMap launches as expected.

Steps to Reproduce

Bug ID: BUG-000097860

Software:

  • ArcGIS Aviation Charting

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