laptop and a wrench


ArcMap stops responding when accessing or refreshing a workspace containing an image or raster when the Utilities and Telecom Update 4 Patch is installed.

Last Published: February 25, 2016 ArcGIS for Desktop
Bug ID Number BUG-000092248
SubmittedNovember 17, 2015
Last ModifiedJanuary 9, 2021
Applies toArcGIS for Desktop
Version found10.2.1
Operating SystemWindows
Operating System Version2008 R2
Version Fixed10.2.1


-Drag and drop the raster or mosaic dataset from ArcCatalog to the ArcMap session, or drag and drop from the ArcCatalog window in ArcMap.-Downgrade to Utilities and Telecom Update 3 Patch.

Steps to Reproduce

Bug ID: BUG-000092248


  • ArcGIS for Desktop

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