Bug
ArcMap crashes when adding a basemap to the MXD when the external monitor is connected to the system.
| Bug ID Number | BUG-000150927 |
|---|---|
| Submitted | July 20, 2022 |
| Last Modified | December 13, 2024 |
| Applies to | ArcGIS for Desktop |
| Version found | 10.8.1 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | Will Not Be Addressed |
Additional Information
ArcGIS Desktop (including ArcGIS Engine and ArcObjects) is in mature support and will be retired March 1, 2026. Mature support means the end of functionality-based patches and hotfixes; therefore, this issue will not be addressed. There are no plans for future releases of ArcGIS Desktop, and it is recommended that you migrate to ArcGIS Pro. See Migrate from ArcMap to ArcGIS Pro for more information. https://www.esri.com/en-us/arcgis/products/arcgis-pro/resources/migrateWorkaround
- Use ArcMap in minimum screen size when using the basemap.
- Keep the resolution for the external monitor as 2560*1440 so that ArcMap works fine in full screen as well.
Steps to Reproduce
Bug ID: BUG-000150927
Software:
- ArcGIS for Desktop
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