laptop and a wrench

Bug

ArcMap 10.4 crashes in the layout view when changing the scale or zoom level for map services.

Last Published: November 2, 2017 ArcGIS for Desktop
Bug ID Number BUG-000094872
SubmittedMarch 11, 2016
Last ModifiedSeptember 2, 2025
Applies toArcGIS for Desktop
Version found10.3.1
Operating SystemWindows OS
Operating System Version7.0 64 Bit
Version Fixed10.5.0
StatusFixed

Steps to Reproduce

Bug ID: BUG-000094872

Software:

  • ArcGIS for Desktop

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options