Bug
ArcMap 10.2.1 hangs when the print spooler crashes in Citrix XenApp 7.0 and 6.5.
| Bug ID Number | BUG-000101570 |
|---|---|
| Submitted | December 17, 2016 |
| Last Modified | June 5, 2024 |
| Applies to | ArcGIS for Desktop |
| Version found | 10.2.1 |
| Operating System | Windows OS |
| Operating System Version | 2008 R2 64 Bit |
| Status | Known Limit |
Additional Information
ArcMap is reliant on GDI functions related to printer and page. When those functions are unavailable or time out due to the spooler being unavailable, ArcMap cannot function properly. This is a known limitation of ArcMap's reliance on GDI, and this reliance on the printer is documented in this kb article: http://support.esri.com/technical-article/000009826Steps to Reproduce
Bug ID: BUG-000101570
Software:
- ArcGIS for Desktop
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