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Bug

ArcGIS World Geocoding Service zooms in to the correct location for the city of Tamarac, Florida, but the pop-up is labelled with the wrong city.

Portal for ArcGIS
Bug ID Number BUG-000178164
SubmittedJuly 23, 2025
Last ModifiedAugust 11, 2025
Applies toPortal for ArcGIS
Version found11.3
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusDuplicate

Additional Information

Duplicate of BUG-000111676

Workaround

Below are two different workflows to work around the behavior.

Workaround 1:

1. Create a locator view from the ArcGIS World Geocoding Service in either ArcGIS Online or ArcGIS Enterprise portal.

2. In the settings, set the returned 'Preferred city name' to 'Local city name'. 

3. Add the locator view to ArcGIS Pro or use it in the Map Viewer.

https://doc.arcgis.com/en/arcgis-online/manage-data/create-locator.htm 

https://developers.arcgis.com/rest/geocode/find-address-candidates/#preferredlabelvalues  

Workaround 2:

1. In ArcGIS Pro, create a locator view from the ArcGIS World Geocoding Service.

2. Set the 'Preferred city came' display option to 'Local city name'.

https://pro.arcgis.com/en/pro-app/latest/help/data/geocoding/add-a-locator-view-to-a-project.htm#ESRI_SECTION1_DF726E63C25A45A893E5EA8C9F4EA375 

https://pro.arcgis.com/en/pro-app/latest/help/data/geocoding/additional-tuning-options.htm#GUID-828FDAE8-BDCE-4324-859F-99A1A6EABD8E

Steps to Reproduce

Bug ID: BUG-000178164

Software:

  • Portal for ArcGIS

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