Bug
ArcGIS Web Adaptor 11.1 (Java Platform) exceeds the default maximum Java heap space when more than one user is working with Workflow Manager items.
| Bug ID Number | BUG-000163591 |
|---|---|
| Submitted | December 8, 2023 |
| Last Modified | August 6, 2025 |
| Applies to | ArcGIS Web Adaptor |
| Version found | 11.1 |
| Operating System | Windows Server |
| Operating System Version | 2019 64 Bit |
| Status | Will Not Be Addressed |
Additional Information
This issue seems to result from an insufficient heap size allocated to the Java Virtual Machine (JVM). The Java heap space is the memory area utilized by the JVM to store objects instantiated by applications; it is the primary memory space utilized by the Java application. If the heap memory is too small for a given application, the out of memory error is returned in logs. Increasing the maximum heap size of the Tomcat server is required to prevent this error.Workaround
Increase the Java Maximum memory pool used by Tomcat. Depending on how high the value is set, this issue may reoccur. Refer to the image below.
Steps to Reproduce
Bug ID: BUG-000163591
Software:
- ArcGIS Web Adaptor
Get notified when the status of a bug changes
Discover more on this topic
Search for related information
Find training related to this topic
Explore ideas and give feedback
Get help from ArcGIS experts
Download the Esri Support App