laptop and a wrench

Bug

ArcGIS Urban fails to launch and returns a generic error message when the portal's local machine name is not resolvable by the DNS server used by the portal machine.

ArcGIS Urban
Bug ID Number BUG-000183992
SubmittedApril 1, 2026
Last ModifiedApril 9, 2026
Applies toArcGIS Urban
Version found12.0
Operating SystemWindows Server
Operating System Version2022
StatusAs Designed

Additional Information

This behavior is expected. The portal URL must be reachable. Use the Windows hosts file on the portal machine to control hostname resolution.

Steps to Reproduce

Bug ID: BUG-000183992

Software:

  • ArcGIS Urban

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