Bug
ArcGIS StoryMaps returns a generic error message after logging out of an account and opening a publicly shared link.
| Bug ID Number | BUG-000143623 |
|---|---|
| Submitted | October 12, 2021 |
| Last Modified | June 13, 2025 |
| Applies to | ArcGIS Online |
| Version found | 9.3 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Version Fixed | Planned Release Date: Q2 2023 |
| Status | Fixed |
Additional Information
The issue has been fixed and documented in the release notes. Refer to, https://doc.arcgis.com/en/arcgis-storymaps/reference/release-notes.htm#ESRI_SECTION1_2D2295EEB8F24F26BD342218979B9223.Workaround
- Paste the same link into an incognito tab or other browsers (Microsoft Edge, Firefox).
- Clear the browser cache then repaste the link into Chrome.
- Republish the story in ArcGIS StoryMaps.
Steps to Reproduce
Bug ID: BUG-000143623
Software:
- ArcGIS Online
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