Bug
ArcGIS StoryMaps containing a low-resolution video fails to load.
| Bug ID Number | BUG-000147498 |
|---|---|
| Submitted | March 10, 2022 |
| Last Modified | June 5, 2024 |
| Applies to | Portal for ArcGIS |
| Version found | 10.8.1 |
| Operating System | Windows Server |
| Operating System Version | 2019 64 Bit |
| Status | Non-Reproducible |
Additional Information
This issue is addressed by the development team and is not reproducible on the recent versions of ArcGIS Enterprise (10.9 and 10.9.1).Workaround
- Change the video resolution from 320x240 to 640x480, and then add the video to the story map.
- Use external software for video conversion, https://cloudconvert.com/mp4-converter.
Steps to Reproduce
Bug ID: BUG-000147498
Software:
- Portal for ArcGIS
Get notified when the status of a bug changes
Discover more on this topic
Search for related information
Find training related to this topic
Explore ideas and give feedback
Get help from ArcGIS experts
Download the Esri Support App