laptop and a wrench


ArcGIS Server service instances stop responding after accessing map services with annotation layers and the SymbolID of the annotation layer is set to "-1".

Last Published: March 9, 2022 ArcGIS for Server
Bug ID Number BUG-000087014
SubmittedApril 17, 2015
Last ModifiedMarch 9, 2022
Applies toArcGIS for Server
Version found10.2.2
Operating SystemWindows OS
Operating System Version2008 R2 64 Bit
StatusWill Not Be Addressed

Additional Information

This issue was logged against a version of the software which is no longer supported, and has not had activity in some time. We apologize that we were unable to address this issue within the current product life cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.


  • Make sure the symbology defined in the symbol collection is used in the annotation layer. SymbolID value must be equal to or greater than 0.
  • The user can create a new symbol in the symbol collection which is matching the symbology used in the layer and update the SymbolID to the newly created symbology ID. This ensures the SymbolID avoids getting the "-1" value.

Steps to Reproduce

Bug ID: BUG-000087014


  • ArcGIS for Server

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic