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ArcGIS Server fails to update properly when a domain account used to run ArcGIS Server uses a User Principal Name (UPN) format.

Last Published: March 29, 2017 ArcGIS GIS Server
Bug ID Number BUG-000103854
SubmittedMarch 22, 2017
Last ModifiedOctober 2, 2023
Applies toArcGIS GIS Server
Version found10.5
Operating SystemWindows OS
Operating System Version2012 R2
StatusKnown Limit

Additional Information

Use a domain account in the DOMAIN\username format. UPN format is not supported by the Configure ArcGIS Server Account Utility. When specifying a domain account, use the format DOMAIN\username. If users do not specify the domain, the ArcGIS Server installation wizard creates a local account with the user name the users specified. If users specify a domain account that does not exist, the installation returns an error.


Use a domain user in the form domain/username.

Steps to Reproduce

Bug ID: BUG-000103854


  • ArcGIS GIS Server

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