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Bug

ArcGIS Pro will not log in with a Creator user type from an ArcGIS Online trial.

ArcGIS Online
Bug ID Number BUG-000169423
SubmittedJuly 25, 2024
Last ModifiedJune 25, 2025
Applies toArcGIS Online
Version foundJune 2024
Operating SystemN/A
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle.  If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

As the user, if assigned the ArcGIS Pro Advanced license, reopening ArcGIS Pro will display the login screen and provide access to ArcGIS Pro.

Steps to Reproduce

Bug ID: BUG-000169423

Software:

  • ArcGIS Online

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