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ArcGIS Pro returns a red error bar when publishing hosted tile layers to Portal for ArcGIS 10.3.1 if the Portal site has a domain name system (DNS) alias referenced via the WebContextURL property. The publishing fails when requesting published service information via the Administrator API, or fails to provide a token to access the published server service or the Caching tools.

Last Published: December 2, 2021 ArcGIS Pro
Bug ID Number BUG-000091765
SubmittedOctober 28, 2015
Last ModifiedDecember 2, 2021
Applies toArcGIS Pro
Version found1.1
Operating SystemWindows
Operating System Version10
StatusWill Not Be Addressed

Additional Information

Contact Technical Support if the issue occurs in a supported release.


To bypass the error:

  1. Enable administrative access on the hosting server web adaptor.
  2. Share the tiled service with everyone.
  3. Switch to manual caching.

Alternatively, do not use a DNS alias or reverse proxy via the WebContextURL property for the Portal site.

Steps to Reproduce

Bug ID: BUG-000091765


  • ArcGIS Pro

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