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Bug

ArcGIS Pro does not render image services as expected or as shown in ArcGIS Online.

ArcGIS Pro
Bug ID Number BUG-000170278
SubmittedAugust 26, 2024
Last ModifiedOctober 7, 2024
Applies toArcGIS Pro
Version found3.3.1
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusWill Not Be Addressed

Additional Information

This is by design. image service clients may choose not to following the spec when retrieving and rendering the tiles, and in this case, it is the web map viewer not following what the service advertises. The image service has a default minimum and maximum scale property. "minScale" : 420263243.46133327, "maxScale" : 420263243.46133327, this often means the tiled service only has tiles at one level, it usually have a bad display if zooming in & out beyond this range. This two properties mean: minScale is the minimum scale (most zoomed out) at which the service layer is visible in the map view. If the map is zoomed out beyond this scale, the service layer will not be visible. A value of 0 means the layer does not have a minimum scale. The minScale value must always be larger than the maxScale value. maxScale is the maximum scale (most zoomed in) at which the service layer is visible in the current map view. If the map is zoomed in beyond this scale, the service layer will not be visible. A value of 0 means the layer does not have a maximum scale. The maxScale value must always be smaller than the minScale value. To turn off the layer's scale range in pro, uncheck the first button from the left in the Image Service Layer ribbon.

Steps to Reproduce

Bug ID: BUG-000170278

Software:

  • ArcGIS Pro

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