laptop and a wrench

Bug

ArcGIS Pro crashes when importing a specific 3D object file.

ArcGIS Pro
Bug ID Number BUG-000172054
SubmittedNovember 6, 2024
Last ModifiedJanuary 7, 2025
Applies toArcGIS Pro
Version found3.4
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusWill Not Be Addressed

Additional Information

Downloaded the test data. Attempted to open up the .glb file in 3D Builder, Blender 4.2, Maya 2025, 3DS Max 2025, and City Engine. None of these programs could load the data. If possible, re-export the data and resend it to us. As of right now, the data is unusable.

Steps to Reproduce

Bug ID: BUG-000172054

Software:

  • ArcGIS Pro

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