laptop and a wrench

Bug

ArcGIS Pro 3.6 fails to open a DWG file and returns the error message “External component has thrown an exception".

ArcGIS Pro
Bug ID Number BUG-000181234
SubmittedNovember 25, 2025
Last ModifiedJanuary 20, 2026
Applies toArcGIS Pro
Version found3.6
Operating SystemN/A
Operating System VersionN/A
Version Fixed3.7
StatusFixed

Workaround

Open the DWG in C3D. In Toolspace, click the Settings tab, expand Point, and select User-Defined Properties. Click Unclassified. In the table that opens, for the Additional Descriptions property, check the Default Values check box. Save the file and open it in ArcGIS Pro.

Steps to Reproduce

Bug ID: BUG-000181234

Software:

  • ArcGIS Pro

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options