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Bug

ArcGIS Pro 2.x fails to see ArcGIS License Manager 10.6 Concurrent Use licenses if Named User licenses are configured and MAC Address is set in the service.txt file.

Last Published: July 16, 2018 Portal for ArcGIS
Bug ID Number BUG-000112652
SubmittedMarch 23, 2018
Last ModifiedJune 5, 2024
Applies toPortal for ArcGIS
Version found10.6
Operating SystemWindows OS
StatusWill Not Be Addressed

Additional Information

This is by design. MyEsri will always include a MAC Address when generating a Named User Pro for Portal licenses (.lic file). This is a bound license certificate file. The signature for each feature in a certificate license file is encrypted to that binding value. Any change to the binding value will cause the signature verification to break.

Workaround

Replace the MAC address with the word 'ANY' (remove the quotes) in C:\Program Files (x86)\ArcGIS\License10.6\bin\service.txt and restart the License Manager service.

Steps to Reproduce

Bug ID: BUG-000112652

Software:

  • Portal for ArcGIS

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