laptop and a wrench

Bug

ArcGIS Pro 2.4 installed with offline help in German language erroneously produces the error message "Software und Hilfeversion stimmen nicht überein" if English offline help is not installed.

Last Published: April 17, 2020 ArcGIS Pro
Bug ID Number BUG-000125090
SubmittedSeptember 9, 2019
Last ModifiedJune 5, 2024
Applies toArcGIS Pro
Version found2.4
Operating SystemWindows OS
Operating System VersionN/A
Version Fixed2.5.1
StatusFixed

Workaround

  1. Confirm the message and the offline help opens.
  2. Install the English ArcGIS Offline help package and the error message stops occurring.

Steps to Reproduce

Bug ID: BUG-000125090

Software:

  • ArcGIS Pro

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