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ArcGIS Online/Portal printout for a Web Map TIle Service (WMTS) service does not maintain the scale level at which the map is viewed from, 4 levels zoomed in and shifted from original extent. This is due to how the web map as JSON is built by the Java Servlet Application Programming Interface (JSAPI).

Last Published: February 23, 2016 ArcGIS Online
Bug ID Number BUG-000090874
SubmittedSeptember 21, 2015
Last ModifiedDecember 1, 2020
Applies toArcGIS Online
Version found3.8
StatusWill Not Be Addressed

Additional Information

Under the hood, the map viewer adds the layer as a WebTiledLayer, not as an WMTSLayer. This explains why the layer is sent as WebTiledLayer.

Steps to Reproduce

Bug ID: BUG-000090874


  • ArcGIS Online

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