laptop and a wrench

Bug

ArcGIS Online users are unable to add scene layers when the credit balance is zero.

ArcGIS Online
Bug ID Number BUG-000165707
SubmittedMarch 6, 2024
Last ModifiedAugust 7, 2024
Applies toArcGIS Online
Version foundN/A
Operating SystemN/A
Operating System VersionN/A
StatusAs Designed

Additional Information

When the organization is out of credits, publishing credit-consuming services is not allowed. The scene layer package and the scene layer fall under the 1.2 credit storage.

Workaround

Assign a single credit to the account adding the scene layer

Steps to Reproduce

Bug ID: BUG-000165707

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options