Bug
ArcGIS Online subscription activation fails with a token used but no user slots are used and a public account is created instead.
| Bug ID Number | BUG-000119009 |
|---|---|
| Submitted | December 21, 2018 |
| Last Modified | June 5, 2024 |
| Applies to | ArcGIS Online |
| Version found | 6.4 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | Non-Reproducible |
Additional Information
This issue is not reproducible any more.Workaround
Reach out to the account Customer Service Representative with the broken subscription ID number. Request to cancel the broken subscription and create a new subscription. The user then receives a new invite to the same email address as before. The user can use the same username created prior to when the new subscription was activated.
Steps to Reproduce
Bug ID: BUG-000119009
Software:
- ArcGIS Online
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