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Bug

ArcGIS Online produces generic unhelpful error message when adding a zipped shapefile over the size limit to a web map.

Last Published: June 5, 2018 ArcGIS Online
Bug ID Number BUG-000111948
SubmittedFebruary 26, 2018
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version found5.4
StatusWill Not Be Addressed

Additional Information

This issue seems to be because the upload / processing request times out. In this case, the error message is correct. When the request does not time and is able to successfully complete, the full error message that the file is too big is correctly displayed.

Steps to Reproduce

Bug ID: BUG-000111948

Software:

  • ArcGIS Online

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