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Bug

ArcGIS Online hosted tile layers do not respect the visibility range set in the feature's settings when opening in Map Viewer. The visible range is locked to the scale on which tiles are built. This is inconsistent with the behavior of tile layers in Map Viewer Classic.

Last Published: September 8, 2021 ArcGIS Online
Bug ID Number BUG-000142321
SubmittedAugust 19, 2021
Last ModifiedJune 9, 2025
Applies toArcGIS Online
Version found9.2
Operating SystemWindows OS
Operating System Version10.0
StatusWill Not Be Addressed

Additional Information

This is as designed with ArcGIS API for JavaScript 4.x and does not do over sampling of tiles.

Workaround

  • Use Map Viewer Classic.
  • Build all tiles for all levels.

Steps to Reproduce

Bug ID: BUG-000142321

Software:

  • ArcGIS Online

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