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Bug

ArcGIS Online: A vague error message "Unable to change owner on item" is returned when an item's owner cannot be changed due to group sharing issues.

Last Published: September 6, 2022 ArcGIS Online
Bug ID Number BUG-000151954
SubmittedAugust 30, 2022
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version found10.2
Operating SystemN/A
Operating System VersionN/A
Version FixedPlanned Release Date: Q1 2023
StatusFixed

Workaround

View the error for the "Reassign" request in the web traffic to identify groups that the new owner is not currently a member of. The new item owner must be a member of all groups the items are currently shared with for the sharing process to succeed.

Steps to Reproduce

Bug ID: BUG-000151954

Software:

  • ArcGIS Online

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