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ArcGIS Maps for Microsoft SharePoint 4.0 returns an error message, "App is not configured."

Last Published: July 2, 2021 ArcGIS for SharePoint
Bug ID Number BUG-000089671
SubmittedAugust 5, 2015
Last ModifiedJuly 2, 2021
Applies toArcGIS for SharePoint
Version found4
Operating SystemN/A
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

Please contact Technical Support if this problem occurs in a supported release.


  1. If signed into another domain account different from system account (recommended):
  2. Remove any pre-existing target applications from secure store.
    1. Navigate to Central Administration > Application Management > Manage service Applications > click on Secure Store Service.
  3. Navigate to App Configuration of ArcGIS Maps for SharePoint and set the workflow credentials.
  4. Add map to page and verify the error returned is, "App Is not configured. "
  5. Navigate to Secure Store Service, add the account under the web application the pools runs (by default SYSTEM ACCOUNT) to the list of members for the Esri Maps App Login target application.
  6. To find out who is the web application pool account, navigate to Central Administration >Security >Configure service accounts.
  7. Observe who is the user selected for the web application currently being configured.
  8. Notice the port of the web application. E.g. for port 80 of Sharepoint, it is Web Application Pool – SharePoint – 80.
  9. Navigate to map page and verify the page loads as expected.
  10. Verify the workflow configuration loads as expected.

Steps to Reproduce

Bug ID: BUG-000089671


  • ArcGIS for SharePoint

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