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Bug

ArcGIS LocateXT Server Tool Geoprocessing Service fails when using installers internally available for installing LocateXT ArcMap Extension 1.3.3 and LocateXT Server Tool 1.3.3 installed on the same ArcGIS Server 10.7.1 machine and returns the following error message, "ERROR 000824: The tool is not licensed."

Last Published: June 15, 2020 Esri LocateXT ArcGIS for Server Tool
Bug ID Number BUG-000130816
SubmittedMay 13, 2020
Last ModifiedFebruary 12, 2025
Applies toEsri LocateXT ArcGIS for Server Tool
Version found1.3.1
Operating SystemWindows OS
Operating System Version10.0
StatusWill Not Be Addressed

Additional Information

Using a Esri LocateXT Server Tool 10.8 license with the LocateXT Software Authorization Wizard enables 1.3.3 to work will all versions of ArcGIS Enterprise. Note that only the license for Esri LocateXT Server Tool needs to be version 10.8, other licenses and software can remain as they are. Using a Esri LocateXT Server Tool 10.8 license enables at least one working configuration. Since every configuration works, this specific issue will not be addressed.

Steps to Reproduce

Bug ID: BUG-000130816

Software:

  • Esri LocateXT ArcGIS for Server Tool

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