Bug
ArcGIS Living Atlas Subscriber Imagery layers contained within embedded content are unable to be accessed publicly in ArcGIS Experience Builder which is documented to automatically authorize public access to subscriber content.
| Bug ID Number | BUG-000147912 |
|---|---|
| Submitted | March 24, 2022 |
| Last Modified | August 20, 2025 |
| Applies to | ArcGIS Online |
| Version found | 10.1 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | Will Not Be Addressed |
Additional Information
In this case, the embedded content is the Map Viewer. Since the ArcGIS Experience Builder app is being accessed anonymously with no token available, the subscriber content is unable to be accessed as expected. Otherwise, behavior against the purpose of subscriber content definition is expected. The reason why the out-of-the-box map widget within ArcGIS Experience Builder works is that the ArcGIS Experience Builder app allows for confirmation before consuming the application owner's credits whenever a public user uses it. This case is different because it is an iframe related to an external URL (other than ArcGIS Experience Builder itself), which is what the document has clarified. Besides, the official document states about the Esri ArcGIS Experience Builder app, not for a web map (Map Viewer website) inside an iframe.Workaround
- Use the URL option to add a new item in ArcGIS Online.
- Store credentials when adding the item.
- Add the layers with credentials embedded to the underlying web map so the desired app can be used when shared publicly.
Steps to Reproduce
Bug ID: BUG-000147912
Software:
- ArcGIS Online
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