laptop and a wrench

Bug

ArcGIS Image for ArcGIS Online upload error: "Creating Tiled Imagery Layer ... An error has occurred. Please try again" for very large TIF files during the first attempt. Subsequent attempts succeed, yet the resulting area of interest (AOI) is affected, and not all tiles are rendered when using very large files.

ArcGIS Online
Bug ID Number BUG-000157993
SubmittedMay 2, 2023
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version foundFebruary 2023
Operating SystemWindows OS
Operating System Version11.0 64 bit
Version FixedPlanned Release Date: Q4 2023
StatusFixed

Workaround

Attempting the submission for a second time generates a successful submission, however, the area of interest seems to be affected, and it is not fully represented for large files. Instead of using ArcGIS Online to upload, the tile layer can be uploaded from ArcGIS Pro to Portal for ArcGIS.

Steps to Reproduce

Bug ID: BUG-000157993

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options