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ArcGIS GeoEvent Server does not start properly if installed on the ArcGIS Server machine, but the ArcGIS Server site has not yet been created and the hostname of the machine is changed.

Last Published: March 21, 2020 ArcGIS GeoAnalytics Server
Bug ID Number BUG-000129045
SubmittedMarch 2, 2020
Last ModifiedJuly 28, 2020
Applies toArcGIS GeoAnalytics Server
Version found10.8
Operating SystemWindows
Operating System Version2016 64 Bit
StatusKnown Limit


When deploying ArcGIS GeoEvent Server via the 10.8 CloudFormation templates, 10.8 ArcGIS Enterprise for Amazon Web Services (AWS) Cloud Builder, or an Esri Windows Amazon Machine Image (AMI) through the AWS Management Console, you may not be able to access the following URL:

This error is returned when attempting to open ArcGIS GeoEvent Manager, and varies by web browser, but in all cases, the GeoEvent Manager does not load.


ArcGIS GeoEvent Server has a corrupted com.esri.ges.gateway.cfg file due to a hostname change.

This is associated with a known defect, BUG-000129045 .


  1. Using a Windows Administrator account, make a remote desktop connection to the Windows Amazon Elastic Compute Cloud (EC2) machine on which GeoEvent is installed.
  2. Open Windows Services Manager (services.msc) on the EC2 machine.
  3. Stop the ArcGIS GeoEvent Server and GeoEvent Gateway Windows services.
  4. Locate and delete the GeoEvent Gateway configuration file. A new file is created when you restart the GeoEvent Windows service. The default location is as follows:
C:\Program Files\ArcGIS\Server\GeoEvent\etc\com.esri.ges.gatewy.cfg
  1. Start the ArcGIS GeoEvent Gateway Windows service and confirm a new com.esri.ges.gatewy.cfg has been created.
  2. Start the ArcGIS GeoEvent Server Windows service.
  3. Confirm you can sign in to GeoEvent Manager.

This bug affects Windows 10.8 AWS cloud deployments. If you are still encountering this problem after following these steps, please contact Esri Technical Support to resolve this issue.

Steps to Reproduce

Bug ID: BUG-000129045


  • ArcGIS GeoAnalytics Server

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