laptop and a wrench


ArcGIS for Windows Mobile projects with an ArcGIS GIS Server cached basemap service, with scale dependent labels based off an expression, does not display the labels in ArcGIS for Mobile.

Last Published: April 9, 2018 ArcGIS for Windows Mobile
Bug ID Number BUG-000089902
SubmittedAugust 12, 2015
Last ModifiedJune 5, 2024
Applies toArcGIS for Windows Mobile
Version found10.2
Operating SystemWindows OS
Operating System Version7.0 64 Bit
StatusWill Not Be Addressed

Additional Information

On July 1, 2017 Esri retired the ArcGIS for Windows Mobile product and we encourage customers to migrate mobile field editing projects to Collector for ArcGIS app or another ArcGIS App available at


Do not set labels to be scale dependent.

Steps to Reproduce

Bug ID: BUG-000089902


  • ArcGIS for Windows Mobile

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options