Bug
ArcGIS for Desktop fails to install on a Azure 10.4 instance and returns the error that the software must be upgraded or uninstalled first.
| Bug ID Number | BUG-000095237 |
|---|---|
| Submitted | March 24, 2016 |
| Last Modified | June 5, 2024 |
| Applies to | ArcGIS for Desktop |
| Version found | 10.4 |
| Operating System | Windows OS |
| Operating System Version | 2012 R2 |
| Status | Will Not Be Addressed |
Additional Information
We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.Workaround
1. Open the registry and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ESRI\.2. Rename the folder named 'ArcGIS' to 'ArcGIS_old'.3. Run the installer again.Steps to Reproduce
Bug ID: BUG-000095237
Software:
- ArcGIS for Desktop
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