laptop and a wrench

Bug

ArcGIS Field Maps is unable to read basemaps downloaded on the mobile device.

ArcGIS Online
Bug ID Number BUG-000174406
SubmittedFebruary 19, 2025
Last ModifiedSeptember 26, 2025
Applies toArcGIS Online
Version foundN/A
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusAs Designed

Additional Information

This behavior is as designed. Refer to the 'Copy the basemap tile package to the device' documentation for more information https://doc.arcgis.com/en/field-maps/ios/use-maps/configure-field-maps.htm#ESRI_SECTION2_4C07745E29D7448994D82E864DF3AF34

Steps to Reproduce

Bug ID: BUG-000174406

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options