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Bug

ArcGIS Field Maps Designer is unable to package offline areas when multiple tile layers are present on the map, but they are not all included in the offline area.

ArcGIS Field Maps
Bug ID Number BUG-000167234
SubmittedMay 3, 2024
Last ModifiedOctober 6, 2025
Applies toArcGIS Field Maps
Version foundOct 2023
Operating SystemWindows OS
Operating System VersionN/A
StatusKnown Limit

Additional Information

A map area must intersect all tile layers when packaging. Ensure the requested extent includes all tiles. If this is not done, the exportTiles operation fails and therefore does not create a tile package.

Workaround

Create a separate web map for layers not included in the same offline area.

Steps to Reproduce

Bug ID: BUG-000167234

Software:

  • ArcGIS Field Maps

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